As a seasoned graphic designer, I have dealt with a number of different printing companies, even some in Asia (not by my choice but at the client’s insistence). Some printers are routine and faceless, others are reliable, and then there’s Ginny’s Printing. In the past two years, I’ve used Ginny’s for a few different clients. The latest job, however, was a simple poster of a short run for a DJ night. I spoke with Roland, my usual CSR, and he told me about a deal Ginny’s runs for Austin musicians on the front page of its website. Fifty 12 x 18″ full-color posters on heavy stock for $17.99+tax (shipping included), the catch is, there is no bleed and you must order either 50 or 100. No proof, and no CSR involvement. Ordering and file transfer is done through the site, as well as payment by credit card. I used my company credit card, typing my name, followed by the company’s (as it appears on my card). Apparently, this threw a wrench into the works, as there was an error prompting me to contact Ginny’s. I called and spoke with the financial department, and then, something extraordinary. The CFO of the company followed up on my call. She personally shepherded the order through the press department, and expedited the credit card problem. Turns out, my name followed by company name was longer than the online ordering system would allow. Simple database mistake. “Does not compute.”
I received a nice email from the CFO, with just about everyone from Ginny’s CC’d. But the story gets better. Someone from accounts called me Friday afternoon to tell me the job was complete, and that I could pick it up. I told her go ahead and ship it. The job was received FedEx Saturday! (Warning: FedEx shipping may NOT be included with all orders. Please consult before ordering.) I’ll remind you, folks, this was a $19 order!
I am telling everyone I know, shouting from the highest mountaintops, Ginny’s rocks with extra bass! (And besides, Ginny’s founder Michael Martin’s favorite cartoon character is Foghorn Leghorn. Well, DUH…)