Au revoir CAPS LOCK

Google Search keyGoogle recently launched its new Chrome OS laptop with one important new feature added… and one missing. The Caps Lock button has been deleted! In its place is a Google Search button, signified by a magnifying glass symbol. By changing a few settings, users can switch the Search key back to Caps Lock. But by default, those preferring to “shout” by typing all caps must hold down Shift.

It is surprising the Caps Lock button has lasted this long. It has its roots in late-19th-century typewriters (manually operated, of course, not electric). In those days, without italics for emphasis, typists used all caps. The Shift key had to be held down—not an easy thing to do for more than a few letters. So manufacturers added the “shift lock” button.

These days, typing in all caps is considered offensive, its usage reserved for the very elderly or looney ranters. Will other manufacturers choose to banish the Caps Lock button to thrift shop obscurity in favor of the 21st century-friendly Search button?

Noisy SunChips bag

SunChips 100% compostable bagIt took biochemists four years to develop the compostable bag for SunChips, distributed by US snack manufacturer Frito-Lay. And it took consumers a few short months to reject the invention, taking their gripe—that the bags are “too darn loud”—to the internet and that all-important sounding board, Facebook. The packaging is a marvel of molecular technology, made entirely from plant material. Despite its brittle texture the bag is remarkably strong. After the launch, I tested the packaging myself while dining at a local sandwich shop. True, the bag does crackle, not unlike the sound of glass breaking. But to remove it from the market because the bag doesn’t “make the right sound” seems a knee jerk reaction to fussy consumer focus groups and grumblers. However, the Wall Street Journal reports that sales of SunChips declined every month since the introduction of the new bags. American capitalists demand a quiet, yet compostable, snack bag.

One would hope given half a chance, snackers would become accustomed to its sound and feel, and who knows, perhaps other chips would follow suit. How many plastic chip bags clog up the nation’s landfills each year? I do not have those numbers handy, but I’d guess in the millions, and at 100 years per bag to degrade, that’s a lot of waste.

My solution is groundbreaking: empty the chips from the bag into a bowl, plate, or napkin, and discard the bag… (And concessionaires should avoid selling SunChips at concert venues or movie theaters!)

Aol. Struggling to remain relevant

AOL "blue monster" logoAOL’s late-2009 corporate logotype redesign was its first move away from former parent company, Time Warner. The new logo is simply “Aol.”—upper and lowercase, and with a period, as if to state that it is the last word in online content—set in a sans serif typeface (perhaps a slightly tweaked Futura Bold?), and “revealed” through different backgrounds (the “blue monster” shown above being an example). Designed by Wolff Olins, the letterform remains fixed while the background will change continuously by the hundreds, ostensibly symbolizing AOL’s commitment to changing content. Other backgrounds include a headbanger rock fan, a fish, a beetle, a leaf, and a woman’s shoe. (Visit AOL’s site and click “Refresh Page” at the top navigation to see it in action.)

Maureen Marquess, chief of staff at AOL in New York, is wrestling with the monumental task of making the AOL service relevant again, as “having an AOL account” is seen as a nostalgic reminder of the early days of the Internet. “We have to give people a reason to care again” about AOL, Ms. Marquess said. The designer in me admits relief for the retirement of AOL’s frozen-in-time triangle logo. But despite the press release mapping the complex thought process behind the redesign, about remaining “flexible” while AOL sorts out exactly what services it wishes to provide, it is difficult for a critic to get past the laziness of the rebranding. I am immediately reminded of the children’s cable television network developed in the 1980s, Nickelodeon, who employed changing orange backgrounds (a blimp, a dog bone, a splat) with the “Nickelodeon” mark knocked out in white. Whether viewed in a promo spot or seen on a child’s toy, the logo was instantly recognizable in all of its guises.

However, an effective brand must start with an instantly-recognizable symbol—the brand identifier—to provide profound meaning. I doubt adding a colorful fish behind the simple typesetting of “Aol.” will help to allay the brand’s woes.